Everyone said putting AI inside a contract was a legal liability.
I shipped it anyway.
Contracts+ was meant to support the full contract lifecycle, pre & post signature, compliance, risk assessment, renewals, supplier collaboration and integration with the wider JAGGAER ecosystem.
The business value was clear. The experience was not.
The contract is the interface, not a form with the actual document buried in a hidden panel.
32%
Faster processing
~45%
Less time to draft
12
2
Clicks to open a contract
70+
Clauses AI scored in pilot
I came from SAP CLM. I knew this space cold.
The differentiator was not a cleaner UI. It was putting AI inside the contract itself, scoring risk on real clauses, where everyone said that was a legal liability.
How Contracts+ looked before I took over.
Document-first redesign
Imagine opening a contract product and not being able to see the contract. That was Contracts+.
You opened a file and got panels, never the document you came to read. Users were lost in a product about contracts that never showed them one. I put the document back at the center. Managing offline files was no longer a headache. It was eliminated.
The clause engine, against the room
I pushed AI clause scoring through legal resistance, using competitor benchmarks and risk reframing to argue that the bigger liability was shipping nothing. At this time ChatGPT and Claude didn't even exist.
Create it fast. Edit it together.
Creating a contract started with a clunky setup wizard, and once the contract existed, only one person could touch it at a time. I rebuilt creation to move fast, then added what the product never had: real-time co-editing on the live document, Google-Docs style. People drafting the same contract at once, in context. Making the document the center is what made both possible.
Shipping nothing looked safe. Shipping nothing was the risk.
Client said
"You made our lives much easier. I no longer have to keep track of annoying doc files, and it's easy to know whether I'm safe and on the right track while working with more than 1,000 suppliers and vendors."
What I took from it?
I won the argument with legal at the approval stage. I should have brought them in at the architecture stage, where the same conversation would have lasted much shorter.
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